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How do I return an item?

Please contact us at 1-800-865-3562 for more information on returning an item. Thank you.

What is your return policy?

We guarantee your satisfaction at American Coins. We provide all our customers with a refund, return and/or exchange on everything we sell including all Bullion, Numismatic, Certified Coins and Collectibles. This right is limited to five (5) days from the date on which the customer receives their items. The refund, return and/or exchange policy only applies to customers who notify one of our Customer Service Representatives by telephone at 800.865.3562 within five (5) days from the date on which the customer receives their item and keeps the item in its original packaging. One of our Customer Service Representatives will give you instructions on how to return your item or items.

Shipping and handling charges are non-refundable. For returns, you must carefully package the Product and you the buyer are responsible for the cost of the return shipping. It's best to return items insured with a tracking number. American Coins reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. We do charge a 5% restocking fee on all credit card orders returned. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available.

On returning bullion related items, the customer may (at American Coins discretion) be required to pay for any market loss on their returns. Any market gain on refunds shall remain the property of American Coins.


Our "Market Loss Policy"

When purchasing from American Coins, once we have issued a confirmation number or invoice number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current ask price. Any deficit between the price at which we sold to you and the offsetting purchase price and/or prices, is your responsibility only if your item(s) is cancelled or returned. That amount will be charged to you, plus a $50.00 (USD) cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of American Coins.